Shipping Policy

Our Commitment

Happy Haze Store will always do its best to ensure that your products arrive safely and on time. All packages ship in discrete packaging and are not labeled with the contents of the package. Every order is shipped through a traceable and secure method.

Shipping Options

We offer three delivery speeds. All delivery windows are estimates measured in business days from the date of shipment, not the date the order was placed.

All three options ship through a traceable and secure method, so you can follow your package from our door to yours.

Note: The Client is responsible for the delivery fees and insurance costs. As an exception, shipping is free on orders over $700.

Order Processing & Cutoff Times

We know you want your magic mushrooms fast. If you place your order before 1 PM PST Monday–Friday, we will ship your package out the same day. Orders placed after the cutoff, on weekends, or on holidays will ship on the next business day.

Once your payment has been approved and received (this usually takes up to 24 hours on weekdays and 48 hours on weekends), we will send your package out right away.

Packaging & Discretion

We understand your need for privacy, so we deliver all our packages in discreet packaging. Packages are wrapped in a plastic tear-proof bag and safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.

Only the items inside your plain envelope or box will have our branded “Happy Haze” envelopes inside, along with our wonderful magic mushroom products. Your package will carry a discreet return address on the outside. You don’t have to worry about nosy landlords, roommates, or family members asking you about what goodies you just received.

Quality Control

At Happy Haze Store, we go through several steps to make sure the products you receive are of the highest quality. First, we wear safety gear such as sterile gloves while handling all products. Next, sanitizing shrooms is another important part of our process. While we love our psilocybin trips as well, the fungi that can grow on magic mushrooms is something you actually don’t want. Lastly, you will know that the products you have received from us are sterile because of our air-sealed and tamper-proof packaging. Be sure to reach out to us if your package appears to have been tampered with upon delivery.

Missing, Lost, or Damaged Packages

In the rare event that a package goes missing or is damaged, we will do our best to make the situation right. This includes investigating with the shipping courier and replacing, crediting, or refunding the order.

If you receive a product that is damaged for some reason, please let us know within 7 days so we can investigate right away. Each complaint will be reviewed by our management team, and a credit or replacement product will be given when appropriate.

Incorrect Shipping Address

Happy Haze Store will always ship to the address used during checkout. If this address is incorrect, it may result in delays in shipping as well as additional shipping fees. Happy Haze Store reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including an incorrect postal address being used at checkout.

Out of Stock or Missing Items

In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 days. On the third day, we will select a replacement product that matches the product. If we fail to make contact with you, a refund or credit will not be provided for any replacement items we may choose.

Returns

In the rare event that a customer is unhappy with an order, we may offer the option to return your order.

• Defective or incorrect orders: We will cover the shipping costs to return the package.
• Unsatisfied for other reasons: We may choose to offer a refund. In this case, the customer is responsible for all return shipping costs.

Replacement products will only be sent in the case of defective items. Happy Haze Store reserves the right to determine the appropriate compensation (credit or replacement) on a case-by-case basis.

Refunds & Credits

Credits that are given will expire after ninety (90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one (1) time. If the credit is not used in full, the remaining credit becomes void and Happy Haze Store will be unable to reissue a new coupon code for the remaining balance.

Payment Methods Accepted

For your convenience, we accept Bitcoin, Zelle, CashApp, Apple Pay, Chime and Gift Cards. These payment forms also further ensure your privacy versus other forms of online payment such as Interac transfer or credit card payment.

Questions?

Reach out to us any time at info@happyhazestore.com — especially if your package appears tampered with, arrives damaged, or goes missing.