Refund and Returns Policy

Happy Haze Store takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In a rare event that you receive a product, you feel does not meet the quality standards you were expecting, we encourage you to contact our support team for further assistance. Our management team will review each refund request to determine the best possible resolution.  If we determine that a refund is necessary. We will work with each customer to come to a solution. Origin also reserves the right to charge a processing fee to refund a payment.

All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.

If you receive a defective product, please let us know within 7 days, so we can sort it out immediately. This complaint will be reviewed by our management team and a replacement will be sent to you. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case-by-case basis.

In a rare event that a customer is unhappy with an order, we may offer the option to return your order.  In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than a defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.

Refunds are subject to the approval of our management team.  If multiple of the same item are purchased, we will only be able to issue a refund for unopened items. If an item is opened and is not satisfactory, please do not open the remaining items, please contact customer service right away. Defective products will be determined by our management team on a case by case basis, it should be noted that finding seeds in your cannabis products is normal and any reports will not be considered defective products unless otherwise determined by our management team.

In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 hours. In the third hour, we will make a selection for a replacement product that closest matches the product you chose. If we fail to make contact with you a refund/credit will not be provided for any replacement items we may choose.

Our support or management team may request additional evidence that may aid in the investigation of your ticket. This may include asking photo photos, videos, or other information. If the requested information is not provided or refused, we reserve the right to refuse a refund, store credit, or return of any product.

Payment Policy

When placing an order with Exotic Psychedelic Store, payments should be received within 12 hours, via one of our accepted payment methods. Orders that are unpaid after 12 hours will be automatically canceled. Any canceled order cannot be placed back in processing status. If a payment comes in after an order is canceled, the order will remain canceled and a store credit will be given. A refund will not be provided for late order payments. Failing to pay for an order more than 1 time can result in a permanent ban from our websites and services. Bans will be determined on a case-by-case basis by the Origin management team.